Terms and
Conditions.

1. Services and estimates

Executive Clean Team provides residential cleaning, move in and move out cleaning, recurring home care, seasonal refreshes, and select commercial cleaning. Service details, scope, timing, and price are based on the information provided and the agreed service checklist. Please disclose the property condition and any special requests before service. Requests outside the agreed scope may require additional time, a revised quote, or a separate appointment. We will discuss material changes with you before proceeding when practicable.

2. Scheduling and access

Please ensure the property is accessible at the scheduled time and provide accurate entry instructions. Cleaning time may be reduced when access is delayed. If our team cannot enter the property, the appointment may be treated as a late cancellation and the fee described below may apply.

3. Payment

Payment is due at completion of service unless another arrangement has been agreed to in writing. A valid payment card may be required to secure an appointment. You authorize agreed charges and any disclosed cancellation or access fee when you book the service.

4. Changes and cancellations

Please provide at least 24 hours notice to change or cancel an appointment. A cancellation made with less than 24 hours notice, or an appointment that cannot be completed because access is not provided, may incur a $100 fee. If exceptional circumstances arise, contact us as soon as possible.

5. Property preparation and limitations

Our team supplies cleaning products and equipment unless otherwise agreed. For safety and property protection, we do not move heavy furniture or large appliances, remove excessive trash, or clean human or animal waste. We may decline or stop work where conditions present a health or safety risk. Please notify us of illness, hazards, fragile items, and surfaces requiring special care before the appointment.

6. Photos, videos, and service documentation

Executive Clean Team may take photographs or videos of specific areas of a property when reasonably necessary to document its condition before or after service, record work performed, support quality control, resolve service questions, or create cleaning related content. We respect customer privacy and will not intentionally photograph or record personal documents, financial information, family photographs, security codes, keys, or other sensitive items that could compromise privacy or safety. We will make reasonable efforts to keep people, identifying details, and private belongings out of recordings.

Photos or videos intended for marketing, social media, advertising, or public promotional use require the customer's separate permission before publication. Permission to enter or clean a property does not by itself grant permission to publish images or videos of that property. Customers may raise concerns about recording at their property, and we will respect reasonable privacy requests and discuss necessary documentation where practicable.

7. Other contractors and existing conditions

Please tell us if other service providers will be working at the property during our appointment. We are not responsible for dust, debris, damage, or conditions caused by other providers or by preexisting wear, defects, or damage. Results may be limited by the condition of the property, materials, stains, buildup, and the agreed scope of work.

8. Service concerns

If you have a concern about an eligible area included in the agreed service, contact us within 24 hours after service so we can review it and determine an appropriate response. This opportunity to address a concern is not a promise that every condition can be corrected. Payments are not refundable except where required by law or agreed by us in writing.

9. Updates and contact

We may update these terms from time to time. The terms that apply to a booking are those presented or agreed to when the booking is made, subject to applicable law. Questions may be sent to chris@theexecutivecleanteam.com or by calling 470 924 1468.

Last updated: October 23, 2026